The more I thought about it, the more I disagreed with the notion that Federal services should not be thought of like customer service, since constituents have more control and say over the agencies. Where I disagree is that it may be true of local or perhaps state government, much less so at the federal level. I have watched for years on CSPAN as Congress has tried to hold federal bureaucrats accountable. If Congress can not hold officials accountable, how would we, the people?
The more I thought about it, the more I disagreed with the notion that Federal services should not be thought of like customer service, since constituents have more control and say over the agencies. Where I disagree is that it may be true of local or perhaps state government, much less so at the federal level. I have watched for years on CSPAN as Congress has tried to hold federal bureaucrats accountable. If Congress can not hold officials accountable, how would we, the people?