Archive - Voice/Mail

How Spending Reform Transformed Constituent Engagement

A case study in institutional incentives for change

May 8 •

April 2025

Customer vs. Constituent: A Conversation with Samantha McDonald

Why our approach to measuring constituent experience matters, and how to do it right

Apr 16 •

Changing the Parameters for Constituent Engagement

A new paper on how constituent service could work under proportional representation

Apr 8 •

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A Grassroots Organization...If You Can Keep It

Convention of States volunteers Bill Scott and Ed Mulholland on “upstream” advocacy, the mechanics of running a grassroots organization, and civic hope

Apr 1 •

March 2025

February 2025

The Known Unknowns of Constituent Engagement

Constituent priors with political scientist Megan Rickman Blackwood

Feb 25 •

Constituent Engagement in the Punitive Mode

Congress’ other job is to be a punching bag

Feb 20 •

Constituent Services in Permanent Crisis

How Executive branch chaos transfers capacity from the Legislative branch

Feb 11 •

Mapping the Landscape of Constituent Engagement

40 ways you might encounter Congress

Feb 5 •

January 2025

Connection/Communication

Dr. Annelise Russell on the Modern Landscape for Constituent Comms

Jan 28 •

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